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UAN: 021 111 583 333. Toll Free: 0800-ALMAS or (25637)
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Questions & Answers

ORDERS AND RETURNS

How can I place an order?

To place an order, simply browse our website, select the desired jewelry piece, and click on the "Add to Cart" button. Follow the prompts to provide your shipping and payment information.

What is your return/exchange policy?

We have a 30-day return/exchange policy.

Can I customize or personalize a piece of jewelry?

Yes, we offer customization and personalization services for select jewelry pieces. Please contact our customer support team for more information and to discuss your specific requirements.

What materials are used in your jewelry?

We use a variety of high-quality materials in our jewelry, including precious metals like gold, silver, and platinum, as well as gemstones, diamonds, and other carefully selected materials. Each product listing provides detailed information about the materials used.

How do I determine my ring size?

We provide a ring size guide on our website to help you determine your ring size accurately. You can find it on the product page or in our sizing guide section.

PAYMENT& SHIPPING

What payment methods do you accept?

We accept major credit cards like Visa, Mastercard and American Express.

How long does it take to process and ship an order?

We typically process orders within 7-10 business days. Shipping times vary depending on your location and the shipping method chosen during checkout.

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