1. INTRODUCTION At Almas Collection Jewellers ("we", "us", or "our"), we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (almasjewelers.com) and make purchases, whether you are a domestic customer in Pakistan or an international customer from the USA or other regions.
2. INFORMATION WE COLLECT When you interact with our website, we may collect the following types of information:
- Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
- Device Information: When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also track the pages or products you view to improve your shopping experience.
3. HOW WE USE YOUR INFORMATION We use the personal information we collect generally to fulfill any orders placed through the website. Additionally, we use this information to:
- Process your payments and arrange for secure shipping via our trusted courier partners (e.g., DHL, FedEx).
- Communicate with you regarding your order status, tracking updates, and customer support.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our jewelry collections, provided you have opted in to receive such communications.
4. SHARING YOUR PERSONAL INFORMATION We respect your privacy and do not sell your personal data. We only share your Personal Information with trusted third parties to help us provide our services:
- E-commerce Platform: Our store is hosted on Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Service Providers: We share necessary details (like name, address, and phone number) with our shipping carriers to ensure the successful delivery of your orders.
- Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
5. DATA SECURITY & PAYMENTS We implement highly secure, industry-standard encryption (SSL technology) to protect your personal and payment data during transmission. Your payment information is securely processed by our certified payment gateways. We do not store your complete credit card details on our servers.
6. COOKIES AND TRACKING TECHNOLOGIES Our website uses "cookies" to enhance your browsing experience, remember your cart items, and analyze site traffic. You have the option to accept or decline cookies through your browser settings; however, disabling cookies may affect the functionality of certain website features.
7. DATA RETENTION When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8. YOUR RIGHTS Depending on your location (such as the USA or Europe), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.
9. CHANGES TO THIS PRIVACY POLICY We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page.
10. BUSINESS INFORMATION & CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
- Brand Name: Almas Collection Jewellers
- Registered Office Address: Shop No. 3 Gem Plaza Zaibunnisa Street Saddar Karachi, Karachi South
- Phone: 03163518333
- Email: almas@almasjewelers.com
- Business Days & Hours: Mon to Sat - 11am to 8pm
