Order Cancellation Policy

At Almas Collection Jewelers, we strive to process and deliver your orders as quickly and efficiently as possible. If you need to cancel an order, please review our policy guidelines below.

1. CANCELLATION TIME FRAME

  • Standard Orders: Customers may request the cancellation of an order within a maximum period of 2 working days from the date and time the order was placed.
  •  Customized or Made-to-Order Jewelry: Customized, personalized, or made-to-order products may also be canceled within the 2-working-day cancellation window, provided that the order has not already entered the manufacturing or processing stage.

2. POST-DISPATCH CANCELLATIONS

  • Once an order has been handed over to the courier and dispatched for delivery, it cannot be canceled under any circumstances.
  • If the cancellation period has expired or the order has been dispatched, cancellation requests will not be accepted. In such cases, customers must follow our standard Return, Refund, and Exchange Policy after receiving the item.

3. HOW TO CANCEL AN ORDER

To request an order cancellation, you must contact our customer support team immediately within the 2-working-day window. Please provide your Order Number and Reason for Cancellation.

  • Email: almas@almasjewelers.com
  • WhatsApp / Call: +92-316-3518333

4. REFUND FOR CANCELED ORDERS

If your cancellation request is approved within the permitted timeframe, we will initiate a refund based on the following conditions:

  • International Orders (USA & Others): Approved refunds for international orders will be processed back to the original payment method (e.g., Visa or Mastercard). Please note that any applicable international banking, foreign transaction, transfer, or currency conversion charges applied by your bank will be deducted from the final refund amount.
  • Domestic Orders (Pakistan): For approved local order cancellations, the refund may be processed through Bank Transfer or cash, as applicable. Any applicable banking or transaction charges may be deducted from the refundable amount.
  • Processing Time: Please allow 5 to 7 business days for the refunded amount to reflect in your account, depending on your bank or credit card issuer.

5. CONTACT INFORMATION

If you have any queries regarding an order cancellation, please reach out to us:

  • Company Name: Almas Collection Jewelers (Head Office)
  • Registered Office Address: Shop No 3, Gem Plaza, Zaib-un-Nisa Street, Saddar, Karachi, Pakistan
  • Email: almas@almasjewelers.com
  • Customer Support (WhatsApp/Call): +92-316-3518333
  • Business Days & Hours: Mon to Sat - 11am to 8pm