Refund policy

At Almas Collection Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a transparent return, refund, and exchange process. Please carefully read our policy below, which applies to both domestic (Pakistan) and international (USA and other eligible countries) orders.

1. RETURN POLICY & TIME FRAME We offer specific return windows based on your location:

  • Domestic Orders (Pakistan): We offer a Same-Day Return policy. A purchased product may only be returned on the exact same day it is purchased or delivered.
  • International Orders (USA & Others): We offer a 14-day return policy. The 14-day window begins on the day the tracking status shows the package as "Delivered."

2. ELIGIBILITY FOR RETURNS To be eligible for a return, your item must meet the following strict conditions:

  • The jewelry must be unworn, unused, and in the same exact condition that you received it.
  • It must be in its original packaging, complete with all accompanying documents, certificates, and original sales receipt/invoice.
  • The item must not have been altered, resized, repaired, or modified by any other jeweler.

3. NON-RETURNABLE ITEMS Please note that the following items cannot be returned or refunded:

  • Customized or Personalized Jewelry: Any made-to-order, engraved, or customized pieces specifically designed for you are final sale and non-returnable.
  • Items showing signs of wear, damage, or misuse.

4. HOW TO INITIATE A RETURN To start a return, please follow these steps:

1. Contact our customer support team at almas@almasjewelers.com or call/WhatsApp us at 03163518333 (on the same day for Pakistan orders, or within 14 days for international orders).

2. Provide your order number, reason for return, and clear photos of the jewelry and packaging.

3. Once your return is approved, we will provide you with instructions on how to safely pack and send your package to our Head Office.

Return Mailing Address: Shop No. 3 Gem Plaza Zaibunnisa Street Saddar Karachi, Karachi South

5. RETURN SHIPPING COSTS & FEES

  • Return Shipping Cost: The customer is responsible for paying all return shipping costs, including any international courier charges and customs fees required to send the item back to Pakistan.
  • Restocking Fee: We do not charge any restocking fee for eligible returns (No Restocking Fee).

6. REFUND PROCESS Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically within 5 to 7 business days (Monday to Saturday, excluding public holidays).
  • Refund Method (International): For USA and international orders, the refund will strictly be issued back to the original payment method (e.g., the Visa or Mastercard used at checkout). We cannot issue international refunds via bank transfer.
  • Refund Method (Pakistan): For local orders, refunds will be issued via Bank Transfer or cash as applicable.
  • Please Note: Original shipping charges, international customs duties, or taxes paid by the customer are strictly non-refundable.

7. EXCHANGE POLICY If you wish to exchange an item for a different design or size, the following time frames apply:

  • Domestic Orders (Pakistan): You must request an exchange within 3 days of receiving your order.
  • International Orders (USA & Others): You must request an exchange within 14 days of receiving your order.
  • The item must meet all the return eligibility conditions mentioned above.
  • Price Difference: If the new item has a higher value, the customer is responsible for paying the exact price difference before the new item is dispatched. If the new item has a lower value, the difference will be refunded to the original payment method.

8. GOLD & DIAMOND BUYBACK POLICY (PAKISTAN ONLY) For our local customers in Pakistan, we offer a Buyback Policy based on the prevailing daily market value. Making charges, wastage, and stone charges are deducted. Please visit our Karachi Head Office with the original receipt for buyback evaluations.

9. BUSINESS INFORMATION & CONTACT US For any questions related to returns, refunds, or exchanges, please get in touch with us:

  • Brand Name: Almas Collection Jewellers
  • Registered Office Address: Shop No. 3 Gem Plaza Zaibunnisa Street Saddar Karachi, Karachi South
  • Return Address: Shop No. 3 Gem Plaza Zaibunnisa Street Saddar Karachi, Karachi South
  • Phone: 03163518333
  • Email: almas@almasjewelers.com
  • Business Days & Hours: Mon to Sat - 11am to 8pm